Resume
Work Experience
2019 - Present
Training Ops Program Manager
Amazon Web Services
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Collaborate effectively with AWS Operations teams, subject matter experts (SMEs), operations leaders, and others on the AWS support team to assist with department training programs and initiatives focused on the Leadership population.
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Implement and manage training sessions.
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Apply adult learning principles to help design and assist in developing training that best fits the needs of the audience and content (online or in-person classroom).
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Participate the design and development exercises, tutorials, job aids, and assessments.
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Manage attendees’ administrative onboarding and offboarding for each session (i.e. LMS registration, logistics, reporting completions, etc.)
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Monitor all assessment, survey, and operational data and report to Program Owners to drive improvements for future training sessions.
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Conduct and report back on post-session evaluations and assist on data analysis for program improvements.
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Primary Facilitator: Main facilitator/host
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Backup Facilitator: Back up facilitator/host
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Producer: Supporting primary facilitators. Session moderator
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Process and Procedures. RACI Chart. SOP (Standard Operating Procedures) development
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Vote (Voice of the Engineers) Member - Events management, team events, team celebrations, end of year presentation parties.
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Branding specialist. Global Learning graphic designer.
2017 - 2019
Learning and Development Cooridnator
Sydney Airport Corporation
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SME – Subject matter expert in Learning Management Systems (LMS)
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Provide technical support to end-users by working with individuals, managers and existing administrators assisting in successful engagement in the LMS
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Assist end users to register for courses, track and manage completion of training
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Working with system provider, escalating technical issues
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Working with system provide to customize LMS to suit SYD Airport training needs, customizing and implementing upgrades
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Provide guidance and assistance to other internal LMS administrators
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Oversee the configuration of LMS through creating courses, Learn tracks and individual profiles
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Undertake historical upload task of collating training and certifications/licenses etc. into the LMS
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Partner with stakeholders in understanding reporting and compliance requirements of training, assessment and licenses/certifications
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Establish reports to meet SYD Airport needs, both on a regular and ad hoc basis
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Develop User Guides and supporting material, mapping out the different processes and steps in administrating the LMS
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Provide HR administrative assistance – EA to General Manager, Employee contracts, variations, Performance review management, event coordination and other adhoc duties.
2016 - 2017
Project/Contract Coordinator
Electrix (Energy)
Senior project administrator
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Accounts Payable/Receivable: Processing of debtor and creditor invoices, purchase orders and general Adhoc admin.
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Payroll: time sheets contractors/staff
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Human resource management - CHRIS21 HR database
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Assisting with end of month project reporting
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Assisting with contract variances, expenses, contract amendments
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Compliance management – WHS, Compliance training, Licensing
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Technical Support: Provide level 1 support on client field operation software to our subcontractors
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Assisting with recruitment and start up for project subcontractors
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Client assistance with back office Quality Audit team for project related issues. Salesforce
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Lead role in ensuring systems, procedures and policies are adhered to
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Assisting Project manager on any other ADHOC duties where required.
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General office management
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Warehouse management
2014 - 2016
Service Delivery Coordinator - Defence
MSS Security
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Coordinating 300+ employee Defense portfolio
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Processing fortnightly payroll
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Coordinating ADHOC job requests for defense. Providing escorts into defense base.
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Updating Defense rosters
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Preparing ADHOC quotes
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General admin duties
Education
2022
UX UI Transform
Academy Xi
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UX UI Project management - Agile
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UX research - interviews
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Affinity Mapping (synthesizing research data)
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User journey
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Personas
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crazy 8s
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Ideation - Brainstorming
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Information architchure/Card sorting
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Wireframe
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Lo/Hi fidelity prototype
2020
Cloud Practitioner Certification
AWS Training and Certification
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Cloud computing fundamentals
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AWS services
2002 - 2004
Diploma in Photography
TAFE NSW
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Certificate III in Photography
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Diploma in Photography
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Commercial photography. Analog. Large and medium format.
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Darkroom processing
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B&W production
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Studio work
Skills & Expertise
Design
Interaction Design, Visual Design, Wireframing, Lo/Hi-Fi Prototyping
UX Methods
User Research, Usability Testing, Affinity Mapping, Storyboarding, Personas. Ideation
Tools
Figma, Miro, Bluescape, Adobe Photoshop, Adobe Illustrator. Procreate